Privacy policy

 

Last updated: February 15, 2025

This Privacy Policy describes how FSCO (Pty) Ltd (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.drinkfullswing.co.za (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

By using and accessing any of the Services, you acknowledge and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will notify you by posting the revised Privacy Policy on the Site, updating the "Last updated" date, and taking any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from different sources. The information we collect depends on how you interact with us.

We use this information to:

  • Process and fulfil orders.
  • Provide customer support.
  • Improve our products and services.
  • Send marketing and promotional materials (if you opt-in).
  • Detect and prevent fraud.
  • Comply with legal obligations under South African law, including the Protection of Personal Information Act (POPIA).

2.1. What Personal Information We Collect

Information You Provide Directly

  • Contact Details: Name, phone number, email address, and physical address.
  • Order Information: Billing/shipping addresses, payment confirmation, email, and phone number.
  • Account Information: Username, password, and security details.
  • Customer Support Data: Information you provide when contacting our team.

Information We Collect Automatically

When you use our Site, we automatically collect:

  • Device and Browser Data: IP address, browser type, operating system, and referring website.
  • Usage Data: Pages visited, time spent on the Site, and interactions.
  • Cookies & Tracking Technologies: To enhance user experience and track analytics.

Information from Third Parties

We may receive personal information from:

  • Payment Processors: To process secure transactions.
  • Shipping & Fulfilment Partners: To ensure timely delivery.
  • Marketing Partners: If you engage with our advertisements on social media or other platforms.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  1. To Provide the Services – Fulfilling orders, processing payments, and managing your account.
  2. To Improve the Services – Enhancing website performance and personalising your experience.
  3. Marketing & Advertising – Sending promotional offers (with your consent).
  4. Fraud Prevention & Security – Detecting and preventing fraudulent transactions.
  5. Legal & Compliance Obligations – Meeting regulatory requirements under POPIA and other South African laws.

4. How We Share Your Personal Information

We do not sell your personal information. However, we may share it with:

4.1. Service Providers

We work with trusted third parties, including:

  • Payment processors (e.g., PayFast, PayGate) for secure transactions.
  • Shipping partners to fulfil orders.
  • Analytics providers (e.g., Google Analytics) to improve our services.

4.2. Legal Compliance & Protection

We may disclose information when required by law, such as responding to subpoenas, legal claims, or law enforcement requests.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website performance.
  • Analyse site traffic and usage patterns.
  • Offer personalised advertisements.

You can manage cookie preferences via your browser settings. Note that disabling cookies may affect functionality.

For more information on cookies used by Shopify, visit: Shopify Cookie Policy.

6. Your Rights Under POPIA

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

  1. Access – Request a copy of the personal data we hold about you.
  2. Correction – Update or correct inaccurate information.
  3. Deletion – Request that we delete your data (subject to legal obligations).
  4. Objection – Object to certain processing activities.
  5. Opt-out of Marketing – Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at legal@drinkfullswing.co.za. We may require verification before processing your request.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil the purposes outlined in this policy.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce agreements.

When no longer required, data is securely deleted or anonymised.

8. Security of Your Information

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of sensitive data.
  • Secure payment processing through third-party providers.
  • Restricted access to personal information.

While we take precautions, no method of transmission over the internet is 100% secure. Please safeguard your account credentials.

9. International Data Transfers

As a South African company, we primarily store and process data within South Africa. However, we may transfer data to third-party service providers located outside South Africa, ensuring that:

  • Data protection measures are in place.
  • Transfers comply with POPIA and international data privacy regulations.

10. Children’s Data

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe we have collected a child’s data, contact us at legal@fullswingenergy.co.za for deletion.

11. Third-Party Websites & Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage users to review their respective privacy policies.

12. Complaints & Contact Information

If you have concerns about how we process your personal information, you may:

  1. Contact us directly at legal@drinkfullswing.co.za.
  2. Lodge a complaint with the Information Regulator of South Africa:

📍 Office of the Information Regulator (South Africa)
📧 Email: complaints.IR@justice.gov.za
📍 Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

13. Contact Us

For any questions or requests regarding your data, contact:

📧 Email: legal@drinkfullswing.co.za
📍 Address: 1001 Justice Mahomed Street, Pretoria, 0188 South Africa

By using our Services, you agree to this Privacy Policy.