Shipping policy
Last updated: February 15, 2025
At Full Swing Energy (Pty) Ltd, we aim to deliver your orders quickly and efficiently. This Shipping Policy explains our shipping methods, costs, estimated delivery times, and other important details.
By placing an order on www.drinkfullswing.co.za (the "Site"), you agree to the terms of this Shipping Policy.
1. Where We Ship
We currently ship within South Africa. If you are outside South Africa and wish to place an order, please contact us at support@drinkfullswing.co.za before ordering to discuss available shipping options.
2. Shipping Times & Processing
2.1. Order Processing
- Orders are processed within 1-3 business days (excluding weekends and public holidays).
- Once your order is processed, you will receive a confirmation email with tracking details.
2.2. Estimated Delivery Times
Our estimated delivery times vary based on your location:
| Shipping Destination | Estimated Delivery Time |
|---|---|
| Major Cities (e.g., Johannesburg, Cape Town, Durban, Pretoria) | 2-4 business days |
| Regional Areas | 3-5 business days |
| Remote Areas | 5-7 business days |
Please Note:
- Delivery times are estimates only and may be affected by factors such as courier delays, public holidays, or unforeseen circumstances.
- Orders placed after 13:00 PM (SAST) will be processed the next business day.
3. Shipping Costs
- Standard Shipping: Flat-rate shipping fees will be displayed at checkout.
- Free Shipping: Available on orders over R500 (where applicable).
- Express Shipping: If available, the cost will be displayed at checkout.
4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your order’s progress. If you do not receive tracking details within 48 hours, please contact support@drinkfullswing.co.za.
5. Delivery Issues & Missing Orders
5.1. Lost or Stolen Packages
- If your package is marked as "delivered" but you have not received it, check with your neighbours or courier service.
- If you suspect theft or an incorrect delivery, contact us at support@drinkfullswing.co.za within 7 days of the marked delivery date.
5.2. Delayed Deliveries
If your order is delayed beyond the estimated timeframe, please allow an additional 2 business days before reaching out. If the delay continues, contact support@drinkfullswing.co.za for assistance.
5.3. Incorrect Shipping Address
- Customers are responsible for entering the correct shipping address at checkout.
- If you notice an error, please contact us immediately. If the order has already shipped, we may not be able to make changes.
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery by emailing orders@drinkfullswing.co.za with:
- Your order number
- A photo of the damaged or incorrect item
- A photo of the package and shipping label
We will review the issue and arrange for a replacement or refund if applicable.
7. International Shipping
We currently do not offer international shipping. However, if you are outside South Africa and wish to place an order, contact us at support@drinkfullswing.co.za to discuss potential shipping options.
8. Returns & Refunds
For details on returns and refunds, please see our Refund Policy.
9. Contact Us
If you have any questions regarding shipping, please contact us:
📧 Email: support@drinkfullswing.co.za
📍 Address: 1001 Justice Mahomed Street, Pretoria, 0188 South Africa
By placing an order with Full Swing, you agree to this Shipping Policy.